Frequently Asked Questions...
Pay Your Rent Online
Emergencies/Maintenance Emergencies
Laundry Services
Amenities
Cable
Parking
Renters Insurance Questions
Pet Policy
Noise Complaints
Lease Questions
Pay Your Rent Online
How do you pay your rent online?
Click here for Pay Your Rent Instructions
Emergencies/Maintenance Emergencies
What do you do when you have an emergency?
If you have a medical emergency call 911 immediately.
If you have a maintenance emergency contact the Rental Office (301-881-5646) and a maintenance technician will be dispatched to your apartment.
If you have an after-hours maintenance emergency, contact the Rental Office (301-881-5646, press 2) to speak to live operator. Give the operator your name, address, and brief description of the maintenance emergency and she/he will send the on-call maintenance technician to your apartment.
What is considered a maintenance emergency on the weekends?
Maintenance Emergencies on the weekend consist of sewer backups, floods, fire (please contact fire department if you have a fire), no air conditioning, no heat, gas fumes, no electricity, clogged toilet, and a clogged kitchen sink.
Is there an additional fee for a maintenance emergency?
There are no additional fees for maintenance emergencies other than a lock out. See below for details.
What happens if I get locked out of my apartment?
If you are locked out during office hours, come to the Rental Office. You will have to verify that you are a leaseholder, once that is verified then a spare key will be provided. The resident is required to return the key the same day that it was issued before the Rental Office closes.
If you are locked out after-hours call the Rental Office (301-881-5646, press 2) to speak with a live operator and she/he will dispatch a Maintenance Technician. There is a $25.00 lock-out fee required upon re-entry of your apartment. This is made payable either by cash or personal check to the Maintenance Technician who assisted you.
Laundry Services
What happens if the washer or dryer malfunctions?
Contact 1-800-MAC-GRAY. Tell them your building number and the sticker number of the machine (labeled on each machine) and they will dispatch a repairman.
Amenities
Who can use the Clubhouse?
The Clubhouse is available to all residents 6:00 a.m. – 10:00 p.m. /7 days a week by using the key fob access.
What are the Gym hours?
The Gym is available to all residents 6:00 a.m. – 10:00 p.m. / 7 days a week by using the key fob access. Visit the Rollins Congressional Club website for updates and details www.rcclubhouse.net
Gym rules and regulations
What are the Water Park hours?
Open Season: Memorial Day – Labor Day
(Regular Season) 7 Days: 12:00 p.m. to 8:00 p.m.
(Sept 3rd-Sept 30th) Friday-Sunday: 12:00 p.m. to 8:00 p.m
Visit the Rollins Congressional Club website for updates and details: www.rcclubhouse.net
Who is allowed to receive pool passes?
All leaseholders and approved occupants are permitted pool passes. Each apartment will be given one (1) guest pass for the year.
How much is a guest pool pass?
One guest pass is issued at move-in. An additional guest pass is $8 per day payable by check or money order only.
Will there be a resident pool party this year?
The annual resident pool party will be held mid-summer. Visit the Rollins Congressional Club website for updates and details: www.rcclubhouse.net
Cable
Are we allowed to have satellite dishes?
Satellite and Antenna Addendum
See addendum for details pertaining to the policy.
How do I get Cable TV?
You can contact Comcast 1-800-Comcast to receive the latest incentives on cable services.
Comcast link on Resident Corner webpage
Parking
What is the parking policy?
Parking Policy
We require all residents to register their cars with our office and display a parking permit.
What happens if my car gets towed? What do I do?
If your vehicle is not in the spot you remember parking it, you may call Anchor Towing at 301-656-5531 to arrange a time to pick up your vehicle. The cost ranges from $100-$200. Rollins Park is not responsible for the towing.
Renter Insurance Questions
Are we required to have Renter's Insurance?
Renter’s Insurance is optional but we strongly recommend it. If you do not have renter’s insurance and your personal items are damaged due to a flood, fire, natural disaster then it’s the resident’s responsibility to replace those items at the resident’s expense.
Do you have any recommendations?
Pet Policy
What is the Pet Policy?
See pet addendum for pet rules and regulations.
Rollins Park allows one dog up to 45lbs in our three bedroom townhomes. We do not permit pets in our one and two bedroom apartments.
We require that the resident submits current vet papers that the pet has up-to-date vaccinations along with a current photo of the pet.
The pet deposit is $250 refundable fee and there is $25/m pet fee. This is due at time of move in. The deposit is a one-time fee and refundable at the end of the lease.
We allow assistance animals in all homes. Contact the Property Manager for details.
Noise Complaints
What is the policy on Noise Complaints?
Policy: Lease: 10. Unlawful Use, Disturbances:
“Furthermore, Tenant shall not make or permit to be made any disturbing noises or do or permit any act which will unreasonably interfere with the rights, comforts or convenience of other tenants. Tenant shall not play or suffer to be played any musical instrument, radio or television in the Premises before 7:00 a.m. or after 11:00 p.m. that may disturb other tenants. At all times, Tenant shall keep the volume of any radio, television or musical instrument in the Premises sufficiently reduced so as not to disturb other tenants in the building; and shall not conduct or permit to be conducted vocal or instrumental practice or instruction or operate any power tool or radio transmitter at any time. Tenant shall install adequate carpeting or rugs to cover at least eighty percent (80%) of the floor area of the Premises within thirty (30) days of occupancy to eliminate all unnecessary noise unless wall to wall carpet is provided by Landlord. Tenant shall not harass or disturb any employee or agent of Landlord, any other tenant, any occupant of any other premises, or any invitee or guest of any other tenant, nor shall Tenant permit or allow any occupant of the Premises, or any invitee or guest of Tenant, to engage in any such harassment or disturbance."
Recommendation: If you have a noise compliant, contact neighbor first. If further involvement is necessary, then the resident may submit the complaint in writing to the Management Office. The Management Office will send a letter to resident who caused the noise.
Can I call the police?
If the noise compliant occurs after-hours you may call Montgomery County Police - 301-279-8000 & Rockville Police - 240-314-8900.
Lease Questions
What is the vacate policy?
Vacate Notice Disclaimer Policy
Notice to Vacate Form
*Note: Vacate Notices have to be hand delivered to the Management Office.
What is the Lease Renewal policy?
Policy: Management will send the resident a lease renewal letter three-full calendar months prior to your expiration date. Resident has the option to renew their lease for two years, 12-months, 6-months, month to month, or vacate (vacate notices have to be hand delivered to the Management Office).
When do I have to notify Management of my decision to renew or vacate?
Policy: The resident must notify Management 60 days prior to lease expiration. Notices are due on or before the 1st of the month.
What forms do I have to fill out?
If you choose to renew, return the signed renewal letter to the Rental Office. If you choose to vacate, you may fill out a vacate notice and submit it to the Rental Office. It must be received by the 1st of the month to be in effect for that month and the month after.
My roommate wants to move out and I need to find a new roommate. What do I need to do?
Policy: Does not want to get a new roommate.
If the current resident does not wish to replace the roommate, then the remaining resident must re-qualify for the town home on their own and be processed as a new applicant.
Which means they need to fill out a new application, pay application fee and be processed through the credit/criminal background checks.
The roommate leaving needs to fill out a Roommate Relinquish Form
Policy: Wants to get a new roommate.
There will be no need to re-qualify the current resident as long as they have no late payment or returned check within the last 12 months. The new roommate should be processed as a new applicant.
Which means the new resident needs to fill out a new application, pay application fee and be processed through the credit/criminal background checks.
The roommate leaving needs to fill out a Roommate Relinquish Form.
Recommendation:
Advertise a free “Roommate Wanted” Ad on-line in the Rollins Park classifieds (see Resident Classified link), Craig’s List, Gazette paper, etc.
If there are additional questions you would like posted on the website please email the Property Manager: managementoffice@rollinspark.net
